All sales are final on ShopLoveys.com (returns are not offered for when the Buyer no longer wants the item, but items can always be re-listed on ShopLoveys.com). However, a Buyer may request to return an item if it was misrepresented in the listing (doesn’t match the listing in condition, brand, size, or authenticity).  

Please file a dispute / return request to us at hello@shoploveys.com within 24 hours of delivery with photo evidence of the discrepancies (please provide images that clearly depict the reason for the return and also include a description of the issue). Upon receiving a return request, our team will review the evidence to reach a conclusion that is fair to all parties. It can take up to seven business days to finalize the dispute request (please note, this timeframe may vary depending on the response time it takes for a Buyer or a Seller to get back to our team).

If the return is verified, Loveys will work with both the Buyer and Seller to facilitate the return via a courier service. Once the item is delivered back to the Seller, we will start to process the Buyer’s refund for the final price they paid (excluding the $15 service fee they were charged for pick up and delivery of the purchased item).

Please note that disputes must be submitted within 24 hours after the item is delivered. Once that period passes, we cannot hold the Seller or anyone accountable for any item discrepancies and will proceed with completing the sale.